We stand behind our service 100%. If we can't deliver what we promised, you get your money back — fast, simple, no drama.
Here's exactly what happens from the moment you report an issue to receiving your refund:
If our support team cannot resolve your issue within 48 hours of your report, you are automatically eligible for a full refund — no questions asked, no lengthy processes.
| Situation | Refund | Details |
|---|---|---|
| Technical issue not resolved within 48h | ✓ Full Refund | If our team cannot fix a streaming issue within 48 hours of your report |
| Service never delivered after payment | ✓ Full Refund | If you never received your credentials after successful payment |
| Duplicate payment charged | ✓ Full Refund | If you were charged twice for the same subscription period |
| Change of mind (service working) | ✕ No Refund | We offer a free 24h trial precisely to prevent this — try before you buy |
| Your internet connection issues | ✕ No Refund | Issues caused by slow internet, ISP blocks, or local network problems |
| Violation of Terms & Conditions | ✕ No Refund | Accounts terminated due to sharing, reselling, or ToS violations |
| Device compatibility issues | ✕ No Refund | Issues specific to your device — we offer a free trial to test compatibility |
| Specific channel unavailability | ✕ No Refund | Individual channels may be unavailable due to broadcaster issues beyond our control |
Requesting a refund is simple. Follow these steps:
Reach out via WhatsApp at +212 610 953 356 or email akamhi10@gmail.com. Include your subscription details and a description of the issue.
Response within 2 hoursOur team will immediately work to diagnose and fix your problem. Most issues are resolved within a few hours. We will keep you updated throughout.
Up to 48 hours resolution windowIf we are unable to resolve the issue within 48 hours, your refund is automatically approved. We will ask for your payment details to process the return.
Confirmation within 24 hoursYour refund is sent back to your original payment method. Processing time depends on your payment provider — typically 5 to 7 business days.
5–7 business daysWe strongly recommend using our free 24-hour trial before subscribing. This lets you verify channel availability, streaming quality, and device compatibility in your specific region — completely free.
Refund requests must be submitted within 48 hours of experiencing the issue. We cannot process refund requests for issues reported after this window has passed.
Refunds are issued to the original payment method only. We cannot issue refunds to a different payment method or in a different currency. All refund decisions made by our team are final.
Our support team is online 24/7. We respond within 2 hours and resolve most issues same day. Reach out — we're here to help.